3 July 2024

Technical Support Advisor

Location: Head Office


  • Technical support to branches, Dealers and clients.
  • May be required to travel from time to time within the borders of RSA and cross border at short notice.
  • Develop and maintain good relations with branches, dealership and clients.
  • Attending technical meetings.
  • Conduct technical analysis of failures and to provide necessary technical reports with relevant recommendations and solutions to reduce failures.
  • Ensure compliance with internal and external audits.
  • Maintain and monitor maintenance operating processes and procedures within the dealer network.
  • Conduct internal audits and provide assistance and solutions areas lacking.
  • Liaise with FAW National Technical manager and National Aftersales Manager regarding all relevant technical issues.
  • Visit customers where required / necessary.
  • Developing and implementing action plans to technical issues.
  • You may be required to perform other duties that may be required by Management.
  • Ensure that all tasks performed comply with minimum standards required by FAW SA.
  • Assist with Technical / Driver training.
  • Support your manager in a constructive manner, ensuring that the internal department relationships are properly maintained.
  • Personally manage work efficiently.
  • High quality of work ethic at all times.
  • Effective internal and external relationship building via good communication.
  • Participate in all relevant training programmes.
  • Improving and developing the knowledge and skills of others
  • Ensure that all Health and Safety rules are adhered to all times.
  • Proper adherence to company policies, procedures and company assets.
  • Good housekeeping and filing.
  • Be appropriately dressed at all times and to wear PPE when necessary.
  • It is your responsibility with your manager to manage your overtime, conforming to the labour relation Acts.
  • Good time- management skills.


  1. Qualified Diesel Trade Certificate.
  2. Code C (14) License Min 5 years’ experience in similar role in commercial Industry.
  3. Recon experience preferable. Experience with Electrical (CAN Bus systems).
  4. Master Tech & Engineering Qualification will be advantageous.

Apply now

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