• Provide day-to-day technical support to FAW end-users.
• Troubleshoot and resolve hardware and software issues for end users.
• Install, configure, and maintain computer systems, software applications, and peripherals.
• Respond to and prioritize IT support requests, ensuring timely and efficient resolution.
• Assist with setting up new hardware and software for end users, ensuring they are properly configured for use.
• Perform routine maintenance on IT infrastructure, including updating software and firmware.
• Assist with the IT assets control, including inventory tracking and procurement.
• Maintain a detailed inventory of hardware, software, and IT assets.
• Install and configure software packages, including operating systems, office productivity suites, and other company -specific applications.
• Conduct training for employees on new technologies and best practices.
• Collaborate with other IT team members to resolve complex technical issues.
• Assist with setting up and maintaining office network infrastructure (WIFI, VPN, etc).
• Document all support interactions and resolutions for future reference and knowledge sharing.
• Monitor and maintain CCTV networks.
  
  

Server Administrator IT admin functions which include:

• General IT Administration
• Keep records of all work-related matter.
• Filling of all relevant records
• Keep cost within the allocated budget.
• Administer and maintain an IT fault reporting system.
• IT and Desktop Support (Technical)
• Network Support
• IP CCTV System Support
• Printer support
• General PABX Support
• New set-up and move of Users workstations
• Hardware Inspections.
• IT Inspections list maintenance.
• Back ups
• Anti-Virus
• Disk space management
• Email/webhosting
• All IT Admin related to stocktake
• Troubleshooting with VOIP Phones
• Responding to desktop support quires.
• Report on all notable incidents and communications.
• Ad-hoc duties as required.