Location: Head Office
SPECIFICATIONS:
- Warranty Claim Administration: Process and administer warranty claims in accordance with FAW policies and procedures.
- Claim Review and Validation: Review and validate warranty claims for accuracy and completeness, ensuring compliance with company guidelines.
- Dealer and Customer Support: Provide timely and professional support to dealers and customers, responding to inquiries and resolving issues related to warranty claims.
- Data Entry and Record-Keeping: Accurately enter warranty claim data into the company’s database, maintaining up-to-date and accurate records.
- Reporting and Analysis: Generate reports and analyse data to identify trends and areas for improvement in the warranty process.
- Policy and Procedure Adherence: Ensure adherence to company policies and procedures, as well as regulatory requirements.
- Collaboration with Cross-Functional Teams: Work closely with other departments, such as Technical and Parts to resolve warranty-related issues.
- General aftersales administration as required. Provide administrative support to the aftersales team, including data entry, filing, document management, minute-taking etc.
- Assist in coordinating schedules for customer/dealer meetings, ensuring timely and accurate service delivery.
- Handle incoming inquiries from Dealers and Customers regarding aftersales services, warranty claims, and spare parts orders, providing prompt and helpful assistance.
REQUIREMENTS:
- Matric or higher
- Min 2 years’ experience in similar role in Commercial Industry.
- Code 8 licence
