Durban, South Africa, November 2025 – In a testament to unwavering customer loyalty and exceptional vehicle durability, Metro Towlines and Recoveries, a family-owned towing and recovery business in Durban, marks 25 years of partnership with FAW Trucks Southern Africa. Operating for four decades, the company attributes much of its success to the robust performance of its fleet, particularly the pioneering FAW 9.140FL rollback truck, which continues to power critical operations and exemplifies FAW’s commitment to going the extra mile for long-term client support.
Acquired in October 2000 as South Africa’s first FAW rollback, the FAW 9.140FL model was selected for its affordability, in comparison to its direct competitors with standard advanced features like air conditioning and power steering. Owner Muhammad Balil recalls the instant connection: “I told my wife and mother-in-law; this is the one. You won’t find another vehicle like this.” Nicknamed his ‘baby,’ the truck remains fully operational, delivering impressive fuel efficiency of 7L per 100km when driven steadily. Balil praises its drivability: “It feels like driving a car,” and highlights its prowess on long hauls, such as six-to-seven-hour trips to Johannesburg.
The vehicle’s recent refurbishment, has turned heads, with passersby mistaking it for a new model. Operational Manager Fathima Osman, daughter of owner Sema Gavour, emphasises its pristine condition: “People think it’s a new truck… It’s smart-looking, unusual compared to other trucks on the road. When we go to a customer, neatness matters. This truck is always in tip-top shape.”
This flagship truck laid the foundation for fleet expansion, including two additional FAW 9.130FL models from 2012 and 2013. Balil credits the 9.140FL for the company’s growth: “This truck has brought us to where we are today.” The family’s advocacy is evident in recent referrals, leading one business to purchase 21 FAW model variants at once. “You can call me a FAW fanatic,” Balil affirms.
FAW’s support has been instrumental in sustaining Metro Towlines’ operations, even amid calls for enhanced aftersales service. Balil lauds dealer representative Harris Moodley: “He’s always willing to help, even late at night.” Osman echoes this sentiment: “It’s because of Harris that we have stuck with FAW.” The company extends gratitude to the FAW support teams and CEO Jian Yang for their ongoing assistance, reinforcing a relationship built on mutual trust.
Looking ahead, Osman expresses optimism: “We’d love to keep this relationship going with FAW. As long as we’re running this business, we will support FAW, and we hope they support us too.” This enduring bond highlights FAW Trucks Southern Africa’s dedication to fostering loyalty through reliable products and proactive service, ensuring clients like Metro Towlines keep their businesses moving seamlessly.
FAW Trucks Southern Africa: Your Trusted Partner
FAW Vehicle Manufacturers SA (PTY) Ltd, established in 1994, is a leading global player in the commercial vehicle manufacturing segment, committed to delivering cutting-edge solutions. With over 72 years of experience globally and as one of the only OEM brands to offer such a diverse and extensive range—from small to extra-heavy vehicles—FAW Trucks Southern Africa continues to be a trusted partner for businesses regionally and worldwide. Our comprehensive dealer network plays a vital role in ensuring that customers receive exceptional support and service throughout the African region. Local production is supported by a state-of-the-art manufacturing facility in the Eastern Cape, fostering job creation and delivering high-quality commercial vehicles tailored to regional challenges.
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